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Frequently Asked Questions

Getting Started & Choosing Your Storage Unit

How do I get started with renting a self storage unit in Hong Kong?

Renting a mini storage unit in Hong Kong with RedBox is simple — just three simple steps:

  • Choose your size: Use our 3D Space Calculator online, or reach out to our Storage Team with your item list or box dimensions for a personalized recommendation.
  • Find your location: Choose the most convenient RedBox facility near you. With six locations across Hong Kong, we're likely just around the corner.
  • Book & Move-in: Book online, call us, or visit any facility in person. Sign your contract electronically (e-Sign) in advance or complete your paperwork on move-in day.

Where are RedBox's self storage facilities in Hong Kong? Are they near the MTR?

RedBox has six mini storage conveniently located across Hong Kong, covering both Hong Kong Island, Kowloon, and the New Territories:

Chai Wan | Sai Wan | Yau Tong | Tuen Mun | Tsuen Wan | Sha Tin

  • MTR accessible: All storage facilities are within 3 – 15 minutes' walking distance from major MTR stations, making it easy to access your belongings anytime.

What types of storage units are available at RedBox mini storage?

RedBox offers 3 types of storage solutions to match different budgets and protection needs:

  • Self Storage Unit: Features a steel mesh ceiling for ventilation and lighting. The height allows you to stack items and maximize space — ideal for personal or business use.
  • Storage Locker: A traditional-height unit split into two independent levels. The lower level is easy to access; the upper level offers better ventilation. Best for storing smaller items. Available in Sha Tin, Tsuen Wan, Yau Tong, Sai Wan, Tuen Mun, and Chai Wan.
  • Red Vault – Fire-Rated Storage: Our premium fire-resistant units are available in Sha Tin, Chai Wan, Yau Tong, Tuen Mun, and Tsuen Wan. Built with certified 60-minute fireproof materials, equipped with individual heat sensors. Fully enclosed for maximum privacy.

How do I know what size storage unit I need?

RedBox offers a wide range of unit sizes to suit both personal and business storage needs. Not sure how much space you need? Here's how to find out:

  • Online tool: Use our 3D Space Calculator to simulate your storage needs.
  • Expert advice: Call our Storage Team with a list of items or your box dimensions — we'll recommend the best-fit unit for you.

What can I use a self storage unit for?

RedBox's self storage solutions are designed to adapt to every stage of your life:

  • Home renovation / Moving house: Ideal for short-term storage of large furniture, appliances, and household items while your home is being renovated or between moves.
  • Personal & business use: Whether you're making room for seasonal clothing and personal collections, or need secure business storage for inventory and documents, our units provide a cost-effective way to maximize your space.

What is the Red Vault? What are its fire-rated specifications?

The Red Vault is RedBox's industry-leading fire-rated storage solution in Hong Kong, offering superior protection for your most valuable belongings:

  • Superior fire protection: Entirely built with certified 60-minute fireproof materials — exceeding the Fire Services Department's 30-minute requirement.
  • Smart safety: Each unit is equipped with an individual heat sensor connected directly to the Hong Kong Fire Services Communication Centre.
  • Premium environment: A fully enclosed design for absolute privacy, a dust-free environment, complete with constant temperature and humidity control, plus motion-activated, energy-efficient lighting.
  • Available at: Sha Tin, Chai Wan, Yau Tong, Tuen Mun, and Tsuen Wan.

Visit & Reservations

Can I visit a RedBox facility before deciding to rent?

Absolutely. We encourage you to visit before committing. To schedule a tour of our secure storage facility:

  • Contact us via the RedBox website, call or WhatsApp us at +852 2556 1116.
  • Provide your preferred date, time, and facility location to confirm your appointment.

How do I cancel or modify a storage unit reservation?

If your plans change, just let us know as soon as possible. You can reach us by phone, WhatsApp, or by visiting your nearest facility.

  • Please note: cancellation terms may vary depending on your specific booking arrangement. Speak to our team for details.

How do I book a self storage unit at RedBox Storage Hong Kong?

We offer multiple booking channels for your convenience:

  • Book Online: Visit Book Now — select your location, unit size, and move-in date.
  • By Phone: Call +852 2556 1116
  • WhatsApp: Message us at +852 2556 1116
  • On-site: Visit any facility, view the unit in person, and book directly with our Storage Team.

Move-in & Accessing Your Unit

What documents and steps are required to move in?

The move-in process can be completed online in advance or in person on move-in day. Please allow 20–30 minutes to get set up. Here’s what you need:

  • Confirm your unit size before signing the agreement and making your first payment. Our team can assist with any last-minute adjustments.
  • Individual customers: Download the RedBox App, then complete identity verification by taking a selfie and a photo of your ID.
  • Business customers: Bring your Business Registration Certificate (BR), company authorization letter, and company chop.

What are the storage access hours?

All RedBox mini storage facilities are accessible daily from 7:00 am to 12:00 midnight.

  • Pro tip: Make sure to give yourself enough time to organize your belongings and exit before midnight to avoid being locked in or accidentally triggering the alarm.

Do I need to bring my own padlock? What size is recommended?

Yes, customers are required to bring their own padlock to secure their storage unit.

  • Recommended size: 40mm is ideal. Locks larger than 50mm are not compatible.
  • Need a lock? Padlocks are available for purchase at our Box Shop online or at any facility reception.

Are restrooms available at RedBox facilities?

Yes. Clean restrooms are available at all RedBox facilities and are accessible during reception office hours.

How do I access my storage unit?

You'll receive a unique pin code (found in your rental agreement or via the App) which grants you secure entry to your unit's floor, the reception area, and restrooms.

  • Regular Storage users: Access with your unique pin code.
  • SMART Storage users: Access the facility and unlock your unit directly via the RedBox Mobile App — no pin code required.

What are the Customer Service and reception hours?

Reception office hours vary by location — please contact us for your specific facility. Phone support hours are:

  • Sale Hotline (2556 1116): 10:00 am – 10:00 pm
  • Customer Support (2687 3288):10:00 am – 10:00 pm

Can I arrange deliveries to my storage unit?

Courier deliveries to your storage unit are welcome.

  • Important: You must be present to receive all deliveries. RedBox staff are unable to accept or hold deliveries on your behalf.

Rental Terms, Move-out & Deposit

How does the rental term work? Is it flexible?

RedBox offers flexible, month-to-month rental with no long-term contract required. You decide how long you need the unit — the minimum rental period is just one month.

How does the deposit work? When and how is it refunded?

  • No Deposit Option: Register for Credit Card Autopay or Direct Debit to waive the deposit entirely.
  • Standard Deposit: If not on autopay, a refundable deposit equivalent to one month's standard rent is required.
  • Refund process: Your deposit will be refunded by cheque, ready within 14 working days after signing the Termination Notice. Choose to collect at the facility or receive by registered mail (postage fee: HK$20).
  • Important: The deposit cannot be used to offset rent or any other fees.

How do I move out? How much notice is required?

  • Notice period: One month's (30 days) notice is required to terminate your rental agreement.
  • On move-out day: Ensure all items are cleared from the unit, then sign the official Termination Notice to confirm the handover.

Pricing, Offers, Payment & Billing


What is the price of a self storage in Hong Kong? Why do prices differ by location?

Storage unit prices are primarily driven by location and unit size, which is why rates vary between facilities. Pricing may also fluctuate based on seasonal demand.

  • Check out real-time pricing and available sizes on our website, or contact our team directly for a tailored quote.

What does the first payment include?

We keep our billing totally transparent. Your first payment covers four main items:

  • Administration Fee: HK$100 (one-time only)
  • First Month's Rent: Based on your selected unit and rental period.
  • SAFE Keeping Plan: Starting from HK$28/month to safeguard your belongings
  • Deposit: Waived if you sign up for Credit Card Autopay or Direct Debit; otherwise, one month's standard rent is required

What payment methods does RedBox accept?

  • Online payments: FPS, Visa, Mastercard, Amex, Apple Pay, Google Pay, Alipay, and WeChat Pay. Log in to the Customer Portal to pay quickly and securely.
  • At the facility: Visa, Mastercard, Union Pay, EPS, and cheque (subject to availability).

What happens if I miss a payment?

To keep your access smooth and uninterrupted, please ensure your rent is paid on time.

  • A late fee will be charged for overdue payments.
  • Access will be suspended until all outstanding amounts are cleared.
  • Consider setting up Credit Card Autopay to avoid missed payments.

Are there any promotions or discounts available?

Yes! We run limited-time offers and location-specific promotions. To get the latest deals:

How do I update my SAFE Keeping Plan?

The basic SAFE Keeping Plan starts from HK$28/month to provide peace of mind for your stored items.

  • Upgrade your coverage: should the value of your stored items change, simply contact our Customer Service team at any time to upgrade your coverage.

How do I view my invoices, receipts, and billing history?

Invoices are emailed to you approximately 20 days before your payment due date.

  • View, download, and manage all billing records anytime via the RedBox Mobile App or your Customer Portal.
  • A payment confirmation email is sent automatically after each successful payment. Receipts are available in the Customer Portal.

Security, Environment & Usage Restrictions


How secure is RedBox? What security measures are in place?

Keeping your belongings safe is our top priority. As a premium storage provider, our facilities are equipped with:

  • Electronic gate access with unique personal pin code.
  • 24-hour CCTV surveillance on every floor.
  • Customer-operated padlocks for individual unit security.
  • All access is strictly limited to registered customers only.

Are there any restrictions on renting a storage unit?

RedBox welcomes customers who are 18 years old or older. To complete your registration:

  • Individual customers: A valid government-issued photo ID is required.
  • Business customers: A valid Business Registration Certificate (BR) is required.

Can I use the storage unit as an office or stay overnight?

No. RedBox storage units are for storage purposes only. Using a unit as a workspace or for overnight accommodation is strictly prohibited under Hong Kong regulations.

  • Access Hours: 7:00 am – 12:00 midnight daily.
  • Please ensure you leave the premises within the access hours.

Is there air-conditioning, humidity control, and climate control in the storage units?

Yes. All RedBox facilities provide 24-hour air-conditioning with temperature and humidity control, ensuring your belongings are kept in a consistently dry, cool environment.

  • Perfect for protecting moisture-sensitive items such as documents, books, clothing, electronics, and collectibles.
  • Energy-efficient motion-activated lighting and fans help maintain a comfortable environment while minimizing energy use.

What items are prohibited from being stored?

To ensure the safety of all customers and our staff & facilities, the following items are strictly prohibited:

  • Toxic, corrosive, or oxidizing substances
  • Flammable gases or liquids
  • Explosives or firearms
  • Batteries

Click here to view the full list of restricted items.

Moving, Packing & On-Site Facilities


What moving tools and on-site facilities does RedBox provide?

We make your move-in and lifting as smooth as possible with the following:

  • Trolleys & step stools: Available free of charge for all customers — please return to their original position after use. If trolleys have a security chain, please register with our team before use.
  • Car parking: Available at all facility buildings for convenient loading and unloading (fees may apply, subject to building regulations).
  • Trash disposal: On-site disposal is not available, but our team can direct you to the nearest waste disposal or recycling facilities.

Where can I buy packing materials? Is there a moving service available?

  • Packing materials: Available at our online Box Shop or at any facility reception. Free delivery on orders above HK$1,000.
  • Moving services: While RedBox does not provide moving services directly, we are happy to connect you with trusted, experienced moving partners to obtain a quote for packing and transportation.

About Storage Unit Sizes


Calculation of the Size of the Self Storage Unit

The size (or area or volume) of each of our self storage units as shown on our website is calculated by multiplying the width and depth of such self storage unit (the “Calculation”). The data relating to such width and depth used for the Calculation have been obtained from plans prepared and provided to us by our consultant in which such plans have been submitted to the Fire Services Department for seeking relevant regulatory approval in respect of our self-storage facility. In the Calculation, the full thickness of the self storage unit’s enclosing walls, and any door and door frame are included. All common areas such as stairs, lift shafts, lobbies and toilets are excluded. Dimensions of the self storage unit used for the Calculation may deviate from its actual dimensions; and all of our self storage units are offered to be licensed on an “as-is” basis.

Self Storage Unit Size Disclaimer

You acknowledge that the size (or area or volume) of each of our self storage units as shown on our website is for reference only and agree that RedBox makes no representation or warranty as to the actual size (or area or volume) of the relevant self storage unit and expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. In the event of dispute, the calculation method used by us for calculating the size of the self storage units, including without limitation, the method we use in obtaining the data of the dimensions (i.e. width and depth) of the relevant storage unit, shall be absolute and conclusive.

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