FAQ

How RBS self-storage works?

1. Getting started 
   • Find a Location – Begin with searching the best fit location for yourself. With our district-wise locations, we could be just around the corner
   • Choose a size – RedBox Storage provides various sizes for commercial and residential storage. Decide how much space you need with our storage consultant; a list of items or dimensions of your boxes may help!
   • Reserve & Move In – RedBox Storage welcomes you schedule a time for site visit. Reserve the unit with our consultant after your visit. Complete the paperwork in-person on the move-in day. Ask our consultant for the office hours!
2. Reservation
   • We offer the convenience of reservation. Visit our website https://www.redboxstorage.com.hk/online-booking/#/unit/listing for reserving the unit or reserve the unit with our consultant after your visit
3. Specials & Discounts
   • Visit our News and Promotion for latest promotions. https://www.redboxstorage.com.hk/promotionsnews-page/ You may also get more details by giving us a call or an email
4. Rental Terms 
   • We offer the flexibilities of month-to-month rental period. You decide how long you stay, and simply give us 1 months’ notice to end the agreements
5. Accessing the storage
   • Once you are moved in, a set of unique pincode will be provided to access the floor where your storage unit is located. Make sure to allow yourself enough time to finish during the access hours so you are able to exit
   • Access Hours: 7 am to 12 am (Daily)
   • Office Hours: 9:30am to 7:00pm on weekdays, 10:00am to 6:00pm on Saturday, Sunday and public Holidays: 10:00am to 6:00pm, only Shatin and Yau Tong’s office operate on Sunday
6. Restricted Items
   • For all RBS customers’ and your safety, items that are forbidden to store in the self-storage include dangerous articles such as toxic/corrosive/oxidizing materials, flammable gases/liquids, explosives/guns and batteries that all kinds of prohibited items
7. Self-storage Cost
   • Storage unit prices can vary based on the location. Decide which location you prefer and contact us for unit sizes and prices. We also offer special discounts on different facilities
8. Age to Rent
   • We welcome customers 18 years old or older to rent self-storage from us

Features & Services

1. Locations & Accessibility
   • Five RBS facilities are in different districts: Shatin, Chai Wan, Yau Tong, Tuen Mun and Tsuen Wan
   • Each facility is located 10 -15 minute-walk away from a major MTR station
2. Car Park
   • Shatin: Two hours free parking at the loading zone
   • Other facilities: Subject to availability and car park fee applies
3. Air-conditioner and lighting 
   • 24-hour air-conditioning with temperature and humidity control
   • Motion sensors are installed to archive energy saving, fans and lights are activated when motion sensors detect movement
4. Security
   • Facilities are state-of-the-art and feature a secure electronic gate with keypad access
   • 24-hour surveillance cameras record each floor/facility from different angles
   • Customer will be provided with a unique pin-code to enter the floor door gate which customer’s unit is located. Secure the storage unit with customer’s lock. 
5. Packing and Transporting services
   • Packing materials are sold online and on-site. You may visit https://www.redboxstorage.com.hk/shop/#/boxshop for the dimensions and prices of the items. Free shipping on online order if purchase $1000 or more
   • Reliable moving company can be referred for packing and transporting services
6. Trash Disposal
   • We don’t offer on-site trash disposal. However, your storage consultant can help you find the nearest trash disposal or recycling center
7. Deliveries
   • Our storage consultants aren’t able to accept deliveries on your behalf. You’re welcome to have something delivered to your unit, but you’ll need to be there to accept the delivery
8. Restrooms
   • Restrooms are located on the reception’s floor at each facility, and the restrooms can only be accessed during our office hours of each facility

Visit & Reservations

1. How to Schedule a Visit
   • Email – Send an email to euquiry@redboxstorage.com.hk
   • Website – Chat with us through our website live chat
   • Over the Phone – Call us at +852 2556 1116 to talk to our customer service executive 
   • If you decide to visit today, call 30 minutes before you arrive to make sure we have an on-site consultant to assist you
   • Note: To ensure we have enough time to introduce you our facility, we usually make the last visit appointment 30 minutes prior our office closing hours
2. What You’ll Need 
   • Simply leave us your name and contact number for making the appointment, so we can keep you updated
3. Changing Your Visit Appointment
   • If you plan to change your schedule, inform us as soon as you decide. Our storage consultant will help you arrange another time
4. How to Reserve a Unit
   • Online – Reserve the Self-Storage unit online. Choose the facility, size, move-in date and time you prefer, our storage consultant may contact you for details by email
   • In-Person – After visiting our facilities, you may reserve the unit with our storage consultant
5. Changing the Reserved Unit Size
   • Before processing the agreements and payments, we offer high flexibility on changing reserved storage size. Seek assistance from our storage consultant once you decide to make a change 
6. Move in & reservations
   • For online reservation, we recommend viewing the unit upon your arrival on the move-in day.
   • It is not a must to reserve a unit before you move in, you may walk-in and check with us on units’ availability. You find the best for for you, then you can rent it
7. Reservation Fee
   • We can reserve the unit for you up to 7 days or more (can be vary due to locations) after paying reservation fee. Move-in before the reservation expires, the fee can cover a small one-time administration cost that charged in the first payment 

Moving in

1. Completing your rental agreement
   • Complete the rental agreement in person on move-in day. Keep in mind this may take 20-30 minutes to complete
2. Storage Size
   • Storage size can be confirmed right before you sign the agreement and process the payment. If you decide you need a smaller or bigger space, our storage consultants will be happy to assist you on that
3. What to Bring
   • For individual user, bring along your original HKID card or passport, and proof of present address (utility/bank statement valid within last 3 months)
   • For commercial user, bring along the Certificate of Business Registration of the company and company chop
4. First Time Payment
   • One-month standard rent as storage deposit, $75 administration fee (one-off), and rent for initial rental period
   • Storage insurance fee ($40 or up/monthly) is required when online move-in. To update your insurance arrangement, please contact us.
   • We accept Visa, Master, American Express, Union Pay, EPS, cheque and cash. For online system, we accept Visa and Master.
   • For other payment details, please visit Locations for more
5. Locks
   • Bring along your padlock to secure the storage unit’s door. 
   • Have no idea on the size of the padlock? 40mm is good fit, but do not bring anything larger than 50mm
6. Insurance
   • Insurance protection is optional for customer. We strongly advise protecting your storage items with insurance, ask our storage consultant for insurance schemes and coverage
7. Access Code
   • A unique access pincode are provided on the storage agreement to access the floor gate where your storage unit located
   • The code can also access the floor that our reception and restrooms are located.  
8. Moving in your items
   • Trolleys are provided for customers, please register with our storage consultant if there is a security chain connects the trolleys

Moving Out

1. Terminating your rental agreement
   • One months’ notice has to be given by either party to terminate the rental agreement
   • Sign the official Termination Notice on the move-out day to confirm items are vacated from the unit
2. Deposit Refund
   • Deposit is refunded by check. It will be ready 14 working days after you sign the official; termination notice
   • Choose way of collecting the check on the move-out day: Pickup at RBS facility or Mail the check to your address by register post (Postage fee: $20)
   • RBS storage consultant will contact you over the phone when the check is ready
3. Deposit offset other charges
   • Storage deposit cannot be used to settle any storage or other fees

Payments & Billing

1. Ways to Pay
   • FPS – Faster Payment System ID and QR code of the corresponding facility are stated on your monthly invoices, please email/fax/Whatsapp the payment record with your unit(s) number to the facility you store with us
   • Bank Transfer – Bank account of the corresponding facility is stated on your monthly invoices, please email/fax/Whatsapp the payment advises with your unit(s) number to the facility you store with us
   • Credit Card – Please visit Locations to setup online or call +852 2556 1116 to arrange payment authorization
   • AutoPay or Direct Debit — Please visit Locations to setup online or call +852 2556 1116 to arrange payment authorization
   • Cheque – Payable to “RedBox Storage Limited”, state your unit(s) number on the check and send to the corresponding facility
   • In-person – You may visit our receptions during office hours, and we accept Visa, MasterCard, American Express, Union Pay, EPS, cash and check
2. Invoices & receipts 
   • Invoices is sent out 20 days before your payment due date by email
   • Receipts is sent by email after the payment is successfully verified
3. Late fee
   • Late fee will be applied for late payment and customers are refused to access the storage before overdue is settled

Types of Storage Units

1. Storage Lockers
   • Lockers are designed to cater users with small amounts of storage items. 
   • Lower deck is easy to reach and store, upper deck has the best-value among the same size
   • Available in our RBS Shatin 
2. Storage Units
   • Difference sizes of tradition storage units are provided in all facilities. Choose the size that fit your usage
   • The unit height allows you decking up your items to maximize the usage of the unit
   • The top is cover by steel net to allow ventilation and lights 
3. Fire Prevention Units
   • The state-of-the-art fire units are installed in Yau Tong, Tuen Mun and Tsuen Wan to provide storage unit with better fire resisting nature
   • Deployment of energy efficient lighting that automatically turns on when movement is detected and turns off after 15 minutes
   • Individual heat sensor
   • Confined unit with higher privacy
   • Entirely built with certified fire resisting materials